ShakeGolf.com will exchange or refund merchandises purchased through our website, if you discover any faulty of our products within 3 days upon receipt, as long as the items you return is in the condition that you received them and in the original box, ShakeGolf does not guarantee wear or tear or any damage unrelated to the manufacturer. Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.

Please contact the ShakeGolf Customer Service for Full Refund.  Please note it’s buyer’s responsibility to pay the returning postage, we shall not be responsible for goods lost in transit when sending back. I recommend you to obtain the proof of postage in this case. Please note that it takes us 1 to 2 weeks to process the replacement.